Privacy Policy

At PointKart (pointkart.in), powered by Shopify, we respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, share, and safeguard your information when you visit or make a purchase from our store.

1. Information We Collect

We collect personal information necessary to fulfill your perfume orders and provide a seamless shopping experience:

  • Contact Details: Full name, shipping address, billing address, active phone number, and email address.
  • Order & Payment Details: Order history, transaction confirmations, direct UPI payment screenshot verifications, and communication logs.
  • Technical Data: IP address, device type, browser settings, and website navigation activity collected automatically via cookies.

2. How We Use Your Information

Your data is strictly used for operational purposes:

  • To process, verify via WhatsApp, dispatch, and deliver your perfume orders.
  • To send automated order confirmations, live shipment tracking details, and updates via SMS, Email, and WhatsApp.
  • To provide efficient customer support and handle replacement requests.
  • To detect, prevent, and protect against fraudulent transactions or unauthorized access.

3. Data Sharing & Third-Party Services

We never sell or rent your personal information to third parties. We only share essential details with verified logistics and technology partners necessary to complete your order:

  • Shopify: E-commerce hosting and storefront technology.
  • Shiprocket & Couriers: Delivery partners (Delhivery, Bluedart, etc.) to ship parcels to your address.
  • Direct UPI / Banking Networks: Secure peer-to-peer digital payments without intermediary gateway commissions.

4. Cookies & Data Security

We use standard cookies to optimize store navigation and keep track of items in your shopping cart. Industry-standard SSL encryption and secure protocols are maintained across our platform to keep your data safe.

5. Contact & Privacy Support

For any privacy-related queries, data correction requests, or grievance support, feel free to contact us:

Last Updated: October 2026